Taking a Personal Interest in You and Your Business

Client Satisfaction

 

1st Enterprise Bank invited its clients to participate in its first customer satisfaction survey.

 
 

Good news: 96% of our valued clients would recommend 1st Enterprise Bank to a colleague.

As a whole, our customers are very happy with 1st Enterprise Bank and its performance.

  • In terms of the range of our products and services, we received 4.3 out of 5 points.
  • In terms of the quality of our service, we received 4.7 out of 5 points.
  • In terms of the value they feel they receive relative to the fees that they pay, we received 4.3 out of 5 points.

Any score above a 4 is considered at "market leader" levels.

Regarding our service, we received the highest number of outstanding scores for our courteous staff.

So that customers would be as candid as possible in their commentary, our survey was conducted by
an external independent firm. The response rate was quite good.

We are pleased to have begun a process by which we can:

  • Benchmark ourselves against the outcomes year after year.
  • Gain insight into how we can continuously improve for our customers. Thank you for your participation.
 
The success of 1st Enterprise Bank in meeting the needs of its clients is clearly reflected in the following statements of endorsement.
 

Relationship Management

"We know who our bankers are, and we know where our bank stands. We have had the same team of experienced and responsive bankers assigned to our accounts since we joined 1st Enterprise Bank. They know us and our company, and are always there when we need them. Further, we enjoy direct access to the final decision makers within the bank."

– D.D., President,
Transportation Service

Customer Service

"We moved our banking relationship to 1st Enterprise Bank from a national bank because we wanted to be treated like an important and high-priority customer. Our banking needs are not complex or demanding, but we expect accurate and courteous service based upon the value of our relationship. It really means something to us when we call the bank and everyone there knows who we are. We enjoy banking with them."

– L. & M.F., President & CEO,
Truck Parts Supplier

Specialty Depository Service

"Our firm requires special expertise and experience from a bank. Services need to be customized to allow us to be competitive and to focus on our daily business activities. 1st Enterprise Bank understands our industry, and has highly experienced staff who have serviced firms like ours for many years. They have committed the resources to handle our banking needs and those of depository and service-intensive firms in general."

– K.D., President,
Independent Escrow Company

On-Line Banking Services

"Business Internet Banking gives us complete access to our deposit and loan accounts, including our credit card activity. We are able to complete wire transfers, electronic payroll processing, transfers and pay bills easily and conveniently. We are even able to see today the checks that will be paid tomorrow. With Business Internet Banking we are able to make every dollar work for us."

– L.S., CEO,
Economic Consulting Firm

Commercial Lending

"With1st Enterprise Bank there is no credit crunch. They have always supported our company’s credit requirements, and continue to do so in a consistent manner even during these uncertain times. I know I can count on them to help us take advantage of the opportunities that lie ahead. They really understand our business and our management philosophy."

– J.W., President,
Sheet Metal Fabricator

Real Estate Lending

"1st Enterprise Bank has provided us with owner-occupied commercial real estate loans and investor real estate loans. They have been highly competitive, easy to work with and have taken the time to understand our needs and strategies with regard to real estate investments. It has been a real benefit to have a relationship with a bank that has remained consistent in their approach to our market."

– C.B., President,
Commercial Real Estate Agency

Remote Business Deposit

"We use Remote Business Deposit every day to conveniently make our deposits. This service allows us to do our banking on our schedule, and to get funds into accounts as soon as we receive them. We also appreciate the personal service that the bank provides along with the convenience of this service. There are real people to talk to if we have a question, and they know who we are."

– P.M., President,
Commercial Brokerage Firm

Statements on CD

"We have been getting our monthly bank statements on CD since we began our relationship with 1st Enterprise Bank. We can view our statements, see images of the front and back of our checks, print anything we need or save to file. We receive our CD bank statements on the first business day of the next month. We also store twelve months of CDs in a bank-provided case. It’s nice to know that we are also saving trees."

– J.K.H., President,
Waterway Construction Company
 
Copyright 2012, 1st Enterprise Bank, Inc. All rights reserved.